Privacy Policy

1. Introduction

CollectiveKnowledgeGrid ("we," "us," or "our") pledges to maintain the confidentiality of your personal information. This Privacy Policy outlines our approach to handling your information when you access our website collectiveknowledgegrid.xyz or when employing our yacht rental services.

Your use of our offerings indicates acceptance of the practices this policy details, which abide by the requirements of privacy regulations like the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal information that you provide by your own initiative in the following instances:

• Reserving a yacht charter
• Reaching out to us through our website or by telephone
• Signing up for our newsletter
• Completing our online forms
• Taking part in surveys or promotional events

The types of personal information we may collect include:

• Your full name and contact details such as email, phone number, and address
• Billing information (handled securely by third-party services)
• Your specific preferences and requirements regarding the yacht charter
• Emergency contact details
• Any dietary limitations or health information you choose to provide

2.2 Information Collected Automatically

The following data is automatically compiled when you navigate our website:

• Your IP address and geographic location data
• Your web browser's type and version
• The pages you visit on our site and the duration of your visits
• The URLs of the websites you visited prior to ours
• Data about your device such as its type and screen resolution

2.3 Cookies and Similar Tracking Technologies

Our use of cookies and related tracking solutions aims to improve your browsing experience on our site. These tools enable us:

• To remember your chosen settings
• To scrutinize how our website is used and its performance
• To offer content tailored to you
• To enhance the services we present

Your browser settings or our cookie consent tool enable you to modify your cookie preferences.

3. Utilization of Your Information

The information we gather is employed for these purposes:

• Provision of Services: To fulfill your yacht charter service needs, confirm bookings, and keep you informed regarding your booking details
• Client Support: To address your queries and offer assistance where necessary
• Transaction Processing: To manage transactions and billing operations
• Safety Measures: To maintain the integrity of our services and prevent deceitful activities
• Promotional Activities: With your approval, to send promotional materials and updates
• Website Enhancement: To evaluate user interaction and advance the functionality of our site
• Legal Adherence: To comply with relevant legal responsibilities and standards

4. Dissemination and Disclosure of Information

We guarantee that your personal information is neither sold to nor exchanged with third parties. Your information may be disclosed under these circumstances:

4.1 Service Partners

We could share details with reliable third-party service providers who facilitate several aspects of our business, including payment processing, website hosting, email distribution, analytics, and customer service.

4.2 Legal Obligations

If the law necessitates, we may uncover your information in response to legal actions, court mandates, urgent situations, or inquiries into possible fraudulent or illegal undertakings.

4.3 Corporate Changes

Your information might be part of assets transferred during a merger, acquisition, or asset sale incident to our company.

5. Safeguarding Your Data

We employ suitable technical and administrative strategies to shield your personal data from unauthorized accès, alterations, disclosure, or demolition. These tactics include diverse layers of security such as encryption, secure servers, controlled access, frequent assessments, and staff education.

Nonetheless, no method of data transmission or electronic storage can be guaranteed to be impervious to breaches. We cannot ensure absolute protection of your personal data.

6. Retention of Your Data

We retain your personal data solely for the duration needed for the purposes listed or as mandated by law. Below are typical retention periods:

• Charter reservations: 7 years (for tax and legal reasons)
• Marketing communications: until you opt-out or request deletion
• Web analytics: 24 months
• Customer service: 3 years following your last interaction

7. Your Rights and Preferences

Your rights encompass access to your data, correction, deletion in compliance with legal standards, data portability, opting out of marketing communications, and managing cookie usage. To exercise any of these rights, reach out to us using the provided contact information.

8. Third-Party Integrations

8.1 Google Analytics

We utilize Google Analytics for website traffic analysis. You can withdraw consent using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Widgets

Our site may contain links to social media platforms that have their own privacy policies.

8.3 Payment Processing Services

All financial transactions are facilitated by third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Cross-Border Data Transfers

Your data might be transferred and managed in countries different from United Kingdom, applying precautionary measures in line with privacy laws.

10. Protection of Minors

We do not intentionally collect data from those under the age of 13, as our services are not intended for children. If it comes to our attention that such information has been gathered, contact us right away for corrective action.

11. Revisions to This Privacy Policy

Adjustments to this Privacy Policy may occur to mirror changes in our practices or legal obligations. We will inform you of any updates by posting the revised policy on our site, emailing registered users, or through an in-site notification. Continued usage of our services after the changes take effect is deemed as your agreement to the modified policy.

12. Reaching Out to Us

For queries about this Privacy Policy or how we handle your data, please get in touch:

13. Google Ads User Consent Policy Compliance

We adhere to the consent policy rules for Google Ads users. You may revise your preferences for cookies and tracking at any time via our settings.